Tag: customer

Launch Your Next Idea Before It’s Ready

Launch next idea

Tom Hulme, design director at IDEO, offers three inexpensive yet effective ways to test your next great product. Category: People & Blogs Uploaded by: HarvardBusiness Hosted: youtube

When to Disappoint Your Customers

when to disappoint

Frances Frei, Harvard Business School professor, explains why trying to offer great customer service so often backfires. Category: People & Blogs Uploaded by: HarvardBusiness Hosted: youtube

Putting a Price on Customer Loyalty

Marco Bertini, assistant professor at London Business School, outlines how to price goods so customers will buy them—and stay an advocate for your brand. Category: People & BlogsUploaded by: HarvardBusinessHosted: youtube

How Starbucks Trains Customers to Behave

Anne Morriss, managing director of the Concire Leadership Institute, explains how the coffee giant increased efficiency and satisfaction by treating customers like employees. Category: People & BlogsUploaded by: HarvardBusinessHosted: youtube

Creating a Customer-Centric Business

Ranjay Gulati, Harvard Business School professor and author of "Reorganize for Resilience: Putting Customers at the Center of Your Business," on how to deliver what customers really want. Category: People & BlogsUploaded by: HarvardBusinessHosted: youtube

Why Zappos Pays New Employees to Quit–And You Should Too

An interview with Bill Taylor, Game Changer blogger for HarvardBusiness.org. Zappos knows that they can’t deliver great customer service unless their employees are committed to the values of the company. So what do they do? They pay employees to quit!