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  • Books & Resources
    • Eli Broad
      • The Art of Being Unreasonable
    • Greg Secker
    • Jim Collins
    • John Kotter
    • Ken Blanchard
  • Trading Resources
    • Bank Interest Rates

Tag: frei

When to Disappoint Your Customers

Jul 31, 2012seka2347External Videosbusiness, customer, customers, frances, frei, harvard, hbr, marketing, publishing, review, school, service

Frances Frei, Harvard Business School professor, explains why trying to offer great customer service so often backfires. Category: People & Blogs Uploaded by: HarvardBusiness Hosted: youtube

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